Delivery Information and FAQs

COVID-19 UPDATE

We are operating as normal and are busy working around the clock. However due to the unprecedented situation, delivery times may take a little longer than usual – particularly with international orders.

Please also note that any International signed for deliveries will be left safely on the doorstep and you won’t need to sign for anything. Our deliveries are managed through Royal Mail and Hermes, who are also following the latest government guidance to keep everyone safe and well.

We still offer a fast and efficient delivery service to the UK and EU. Find out about all the delivery options available to you when placing orders on our website.

Do you have any free delivery offers?

Yes, we will send all UK orders over £35 by Hermes service, free of charge, and orders over £50 to EU countries sent by Royal Mail International Tracked Service. 

Do you deliver worldwide?

Currently, we deliver to the UK, Guernsey and the EU. Duties may apply to deliveries to your country. For many countries (e.g within the European Union) no charges apply but please check with your local customs.

In accordance with our terms and conditions, you are responsible for payment of any customs duties, taxes and import charges which the customs in your country may apply to your order.

Unfortunately due to import restrictions we are unable to delivery to the USA and Canada at present. 

What are your delivery options?

UK Deliveries

In the UK we offer the below delivery methods:

• Hermes Courier Service - delivery usually takes 3 - 5 working days.
• All orders over £35  are sent free of charge, by Hermes.

Channel Islands & Isle of Man Deliveries

We offer the below for Channel Islands and Isle of Man delivery methods:

• Royal Mail Tracked 48
• Orders over £35.00  will be sent by Royal Mail Tracked 48

EU Deliveries

We offer the below for EU delivery methods:

• Royal Mail International Tracked, usually take 3 - 5 working days
• Orders over £50.00  will be sent by Royal Mail International Tracked

How much will my delivery cost?

Our delivery charges are a flat fee for Uk orders, and are calculated based on the value for international to cover Royal Mail charges. All the charges are visible at the checkout

UK Deliveries:
Hermes deliveries in the UK start from £3.00.

EU & Channel Island Deliveries

You will see the delivery rate within the checkout. If you would like to speak to us please call our customer service team.

How long will my delivery take to arrive?

We offer fast and efficient delivery options for both UK and International deliveries.

UK Deliveries:

Hermes  – 3-5 working days

We aim to dispatch your order within 2 working days. Orders placed on a UK public holiday, will be dispatched the next work day.

Please ensure that somebody will be around to receive your order. If you not, we can arrange for your order to be dispatched on another day or to an alternative address.

Channel Islands & Isle of Man Deliveries

Royal Mail Tracked 48 -  3 - 5 working days

This estimation is provided by Royal Mail, and is subject to efficient local customs clearance. However, it may take longer if they are experiencing delays in service. Unfortunately, Mindful Roots Tea cannot accept any responsibility for parcels delayed. Please allow 10 working days before contacting Customer Service with any missing delivery enquiries: we will be able to assist you as efficiently as possible once this time period has passed.

International Deliveries*:

Royal Mail International Tracked Service:
Europe: 3-5 working days
 

This estimation is provided by Royal Mail, and is subject to efficient local customs clearance. However, it may take longer if they are experiencing delays in service. Unfortunately, Mindful Roots Tea cannot accept any responsibility for parcels delayed. Please allow 20 working days before contacting Customer Service with any missing delivery enquiries: we will be able to assist you as efficiently as possible once this time period has passed.

Are your delivery methods trackable?

UK Deliveries

Hermes service options are trackable. If you wish to track the delivery of your order please use the link and Tracking Number issued in your shipping confirmation email from Mindful Roots Tea.

Channel Islands & Isle of Man Deliveries

Royal Mail Tracked 48 is a trackable service. 

International Deliveries

Royal Mail Tracked is a trackable international delivery service.