Welcome to the Mindful Roots Tea FAQ section! Here, you'll find answers to the most common questions about our products, ordering process, sustainability practices, and more. If you need further assistance, feel free to reach out to us at info@mindfulrootstea.co.uk or call 0333 050 4559.
1. Our Teas
Q: What types of tea do you offer?
A: We offer a diverse range of hand-blended loose-leaf teas, including black, green, white, oolong, and herbal tisanes. Our collection features both traditional favorites and wellness-inspired creations.
Q: Are your teas organic?
A: While not all our teas are certified organic, we prioritize sourcing high-quality, natural ingredients. Many of our blends include organic components, and we're committed to ethical and sustainable sourcing practices.
Q: Do you offer sample sizes?
A: Yes! We provide a free sample with every purchase, allowing you to explore new flavors. Additionally, we offer our "Personali-TEA" service for customized blends.
2. Ordering & Delivery
Q: What are your shipping rates?
A: We offer free delivery on orders over £45 within the UK. For orders below this threshold, shipping rates vary based on location and order size.
Q: Do you ship internationally?
A: Currently, we primarily serve the UK market. For international shipping inquiries, please contact us directly at info@mindfulrootstea.co.uk.
Q: How can I track my order?
A: Once your order is dispatched, you'll receive a confirmation email with tracking information. You can use this to monitor your package's journey to you.
3. Sustainability Practices
Q: What eco-friendly practices does Mindful Roots Tea follow?
A: We're committed to sustainability at every step. This includes using eco-friendly packaging, infusers for brewing, we only sell loose leaf teas as teabags are bad for the environment, and ensuring our tea sourcing practices are ethical and environmentally responsible.
Q: Are your teas and packaging vegan?
A: Yes, all our teas and packaging materials are 100% vegan. We're proud to have won the Best Vegan Tea Business 2023 in the UK at the LuxLife Global Vegan Awards.
4. Tea Preparation & Storage
Q: How should I prepare my loose-leaf tea?
A: Brewing instructions vary by tea type. Please refer to our Brewing Guide for detailed instructions on preparing black, green, white, oolong, and herbal teas.
Q: How should I store my tea to maintain freshness?
A: Store your tea in an airtight container away from light, heat, and strong odors. Avoid refrigeration, as this can introduce moisture. Properly stored, our teas will maintain their quality for up to a year.
5. About Mindful Roots Tea
Q: Who founded Mindful Roots Tea?
A: Mindful Roots Tea was founded by Elle Wanless in 2019. Elle is a Tea Champion through the UK Tea Academy and personally curates all our tea blends.
Q: What awards has Mindful Roots Tea won?
A: We're honored to have received several awards, including the Great Taste Award in 2020, the Nourish Award in 2022, and the Best Vegan Tea Business 2023 in the UK at the LuxLife Global Vegan Awards.
Contact Us
If your question isn't answered here, please reach out to our customer support team. We're happy to help!
- Email: info@mindfulrootstea.co.uk
- Phone: 0333 050 4559
- Social Media: @mindfulrootstea